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Travel documentation

It is every passenger's sole responsibility to ensure that they have valid travel documentation available for presentation which meets the requirements of Tigerair, immigration and other governmental authorities at every entry and exit point. Any fines, penalties, payments or expenditures incurred as a result of breach of this requirement shall be paid by or charged to you. In order to ensure compliance Tigerair requires that you carry your valid passport (and visa if applicable) on all journeys.

All passengers must show positive identification for check-in together with the booking reference (shown on the Booking Confirmation). Positive Identification (ID) are photographic IDs such as a driver's licence, national passport, social security card, Medicare cards. For children, the same ID requirement applies as adults, if they have an approved photo ID. All children are strongly urged to travel with their birth certificate or student ID card.

Please note that certain Immigration Authorities require visitors to provide proof of confirmed return or onward tickets.

In accordance with Article 28(1) of the 1951 UN Convention, a valid UN Refugee Convention Travel Document issued by a Government in place of a valid passport is acceptable.

Residence cards or family books will not be accepted for travel in place of the required valid passport ID detailed above for international flights.

Please note that photographic ID which is not a passport will ONLY be accepted for domestic flights in Australia. Failure to comply will result in the passenger being denied boarding.

Expired or damaged passports will not be accepted for any flight. Failure to present valid passports matching the names on your reservation will result in you being refused carriage.

Tigerair reserves the right to refuse carriage to any passenger if their travel documentation is not considered to be in a suitable condition or shows any sign of being tampered.

If you are in any doubt about whether or not you require a visa to travel, please contact the local Embassy or Consulate of the country you intend to visit prior to making your reservation. Tigerair will not refund tickets if a visa cannot be obtained after making the reservation and cannot provide advice on visa requirements.