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Special assistance/needs

We will provide assistance, as far as is reasonably possible and in accordance with this Policy, to our customers who need help in order to travel with us. We will do our best, within the constraints of available resources.

If you require special assistance (wheelchair or ambulatory lift services) when travelling with Tigerair, please notify us via the call centre at the time of your booking. In any event, you must notify us at least 3 (three) days before the intended departure date of your requirements. We will help you to determine what facilities /services are required, which of these are available at the airports involved and any applicable charges. Without prior notification, this may result in the unavailability of your required service on arrival at the airport and you may be denied boarding for your safety or other reasons.

Please also note that the necessary facilities / services may not be available at all times at all airports. If we are unable to obtain the necessary third party services / facilities, we will make a refund provided the booking and notification was made through our call centre at least 3 (three) days before departure.

Passengers with special requirements may travel alone provided the below requirements are met before they can be accepted on the flight. You are required to be able to:

  • Administer medication without assistance
  • Eat and drink without assistance
  • Make your way to/from toilet and attend to yourself at the toilet (if required) without assistance
  • Move around the aircraft cabin unassisted

If you do not meet all of the requirements above, a carer/ travel companion is required. The carer must be at least 18 years of age and is able to assist you with your personal needs, including when there is a ground or in-flight emergency. For safety and security reasons, Tigerair has a limit on the number of passengers requiring special assistance per flight and we will not be able to seat these passengers in an exit row.

Usage charges of mobility aid

The following charges per flight segment will apply for wheelchair and ambulatory lift assistance.

Wheelchair ChargesAmbulatory Lift Charges


Wheelchair charges include assistance to push through the airport terminal to the aircraft steps/door. You must be able to climb up the stairs to the aircraft (if required) and make your own way to the seat.

Ambulatory lift charges include the use of airport’s wheelchair, assistance to be lifted onto/off the aircraft and to your assigned seat (available at selected destinations).

If you are travelling with your own wheelchairs, you must be able to climb up the stairs to the aircraft (if required) and make your own way to the seat.

Please note that retrieved wheelchairs at check-in or boarding gates will be restored at baggage claim belts on arrival. Wheelchairs may sometimes be restored at the aerobridge of airport of arrival on the basis of goodwill only if airport infrastructure permits.

Check-in requirements of wheelchairs

The passenger’s personal wheelchair will be carried free of charge, in addition to their normal baggage allowance. However, the wheelchair must be checked in.

Wheelchairs that are powered by sealed, non-spillable batteries will be accepted for carriage. Wheelchairs with un-sealed, spillable batteries will not be accepted. All powered wheelchairs must comply with relevant battery connection/disconnection requirements and must be checked through.

Due to Occupational Health and Safety Regulations, any wheelchair that is over 30kg cannot be carried unless they can be dismantled and each piece does not weigh more than 30kg.


Tigerair does not accept stretchers in the cabin.

Visual impairment

Persons with visual impairment may travel on Tigerair Singapore flights, either independently or accompanied by a carer.

Passengers travelling independently must be able to take care of their personal needs. This includes being able to self-toilet, administer their own medication and eat or drink without assistance.

Please contact our call centre at least 5 (five) days before departure so that our staff are aware and can provide the necessary assistance. This includes:

  • Assistance with seat assignment if required
  • Providing individual safety briefings
  • Assisting with identifying and opening meal packaging during the flight

Hearing impairment

Persons with hearing impairment may travel on Tigerair Singapore flights independently.

Passengers travelling independently must be able to take care of their personal needs. This includes being able to self-toilet, administer their own medication and eat or drink without assistance.

Guide dogs

Tigerair will allow a guide dog for the visually impaired to travel, if the handler is travelling on the same flight and is fully dependent on the guide dog for mobility.

Passengers who are visually impaired and who would like to travel with their guide dogs are solely responsible to ensure that they have all the relevant documentation to travel to, and return from, their destination. Tigerair will allow the travel if passengers can provide the following information at least fourteen (14) days before their intended date of departure:

  • Guide Dog ID or relevant documentation to prove that the guide dog is accredited by an approved organisation (please see 'Accreditation & Approved Organisations' below).
  • Relevant permits from the departing and/or transit and/or destination countries for uplift, transit and disembarkation.

Please have all required documentation ready before travel. If passengers are denied check-in, immigration clearance or boarding for immigration reasons, Tigerair cannot be held responsible for any consequential losses incurred.

Tigerair will:

  • Arrange the seating in the forward rows of the aircraft. The passenger will be in an aisle seat and the adjacent seats will be blocked to provide space for the guide dog to be seated on the floor, next to the passenger.
  • As the passenger needs to be escorted from the check-in counter to the gate, and/or from the aircraft to the arrival hall, Meet-And-Assist (MAAS)* service is required and a fee payable.

During travel:

  • The relevant documents must be presented by the passenger at check-in.
  • The passenger is responsible for bringing a moisture-absorbent mat to be used on board.
  • The guide dog must be harnessed and/or leashed at all times.

Accreditation & Approved Organisations

Only Guide Dog IDs or documentation stating that the guide dog is bona fide and supported by a guide dog organization that is recognized by their respective government or accredited by the International Guide Dog Federation (IGDF) will be accepted.

Other animals

Tigerair is not able to carry any other service animals either in the aircraft cabin or in the aircraft cargo hold.

* A meet and assist service is mandatory for visually impaired passengers who are not accompanied by a caregiver or are travelling with a guide dog. A fee of SGD50 per sector is applicable for this service. This service provides assistance from check-in to boarding gate at departure and from arrival gate to arrival hall upon arrival.

Travelling with broken limbs

All passengers travelling with broken limbs will need a medical certificate stating that they are fit to travel.

If the affected leg is plastered above the knee the passenger will be required to purchase three adjacent seats.

Please note that the plaster cast will need to be split prior to travelling to allow for swelling and should have been in place for at least 48 hours prior to departure.

Travelling during pregnancy

Pregnant travelers should inform us of their pregnancy period when booking. Our carriage of pregnant passengers provisions of the following points:

For travel after the first 28 weeks of pregnancy, traveler is expected to provide on request a certificate or letter from a registered medical practitioner or registered midwife.

  • If no complications with pregnancy, traveler may travel:
  • up to the end of the 36th week of pregnancy for single pregnancies or
  • up to the end of the 32nd week for multiple pregnancies (for example, twins)


  1. the certification of airworthiness should be apply within 7 days before departure, and to provide the English version.
  2. please carry the certification of airworthiness during travel to cope with any unexpected situations.
  3. if the issues of passenger conceal themselves during pregnancy or physical or mental condition, result in the flights affected, and thus the cost incurred (including but not limited to divert, delay claims, etc.), the company will retain the legal recourse

Cares Child Restraint

Please refer to Children and Infants section of our website for more information.

Passengers requiring an extra seat

If you wish to purchase an adjacent seat (for extra comfort), please contact our call centre.

The additional seat will be charged at the lowest available rate at the time of making the reservation. Please note that there is no additional carry-on or checked baggage allowance associated with purchasing an additional seat.

Carry on medical equipment

Life-supporting medical equipment may be carried on board provided it meets cabin luggage limitations and is not classified as "dangerous goods" under the IATA Dangerous Goods Regulations.

This applies in particular to any type of oxygen generating equipment.

Approval for carriage of such equipment must be obtained through the call centre at least 5 (five) days before departure.

Medical syringes

If for medical reasons, passengers need to inject themselves during the flight (e.g. diabetics) they are permitted to carry syringes in the cabin. They will be asked to produce appropriate medical evidence (such as a doctor's letter) when they check-in and at security screening points. This should be kept with them at all times.

Medically fit for travel

All passengers must be medically fit to travel in order for Tigerair to accept them for carriage. If a passenger is suffering from a serious illness or a communicable disease, or has had recent surgery then please call our call centre for more information. A medical clearance form may be required from your doctor.

Further information

If your concern or need has not been answered by this information, please contact the call centre.