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Special assistance/needs

Tigerair will provide assistance, as far as is reasonably possible and in accordance with this Policy, to our customers who need help in order to travel with us. We will do so in a dignified and non-discriminatory manner , within the constraints of available resources.

If you require special assistance when travelling with Tigerair, please notify Tigerair via the call centre at the time of your booking. In any event, you must notify us at least 5 (five) days days before the intended departure date of your requirements. Failure to notify us of your requirements may result in the service being unavailable on arrival at the airport and being denied carriage.

The below charges apply (per way basis) for wheelchair and ambulatory lift assistance;

Wheelchair ChargesAmbulatory Lift Charges
SGD50.00SGD275.00

Passengers with special requirements may travel alone provided the below requirements are met before they can be accepted on the flight.

Requirements for passengers travelling alone:

  • Able to administer medication without assistance
  • Able to eat and drink without assistance
  • Able to attend to himself / herself at the toilet (if required) without assistance

If the passenger does not meet all of the requirements above, a carer/ travel companion is required. The carer must be at least 18 years of age and is able to assist the passenger with his/her personal needs, including when there is a ground or in-flight emergency.

For safety and security reasons, Tigerair has a limit on the number of passengers requiring special assistance per flight and Tigerair is also not able to seat these passengers in an exit row.

Please see below for further information on Tigerair Singapore and our partner airlines and Tigerair Mandala. For Tigerair Australia flights, please refer to the Disability Access Facilitation Plan

Wheelchairs

The passenger’s personal wheelchair will be carried free of charge, in addition to their normal baggage allowance. However, the wheelchair must be checked in.

Wheelchairs that are powered by sealed, non-spillable batteries will be accepted for carriage. Wheelchairs with un-sealed, spillable batteries will not be accepted. All powered wheelchairs must comply with relevant battery connection/disconnection requirements and must be checked through.

Currently any wheelchair that is over 30kg cannot be carried due to Occupational Health and Safety Regulations unless they can be broken into 30kg segments.

You must advise us whether you are able to board using steps or whether you require a wheelchair from check-in to the aircraft.

Ambulatory Lift

In the absence of an aerobridge at certain ports, we may need to make arrangements in advance for a lifting device or other facilities (subject to availability) to enable you to board, at both the port of origin and destination.

Stretchers

Tigerair does not accept stretchers in the cabin.

Visual or hearing impairment

You must inform us at least 5 (five) days in advance of the departure date through our call centre if you are vision or hearing impaired. Our crew will then be able to provide everything necessary for your safety and convenience upon your arrival.

Visually impaired passengers on flights to or from Singapore must be accompanied by a carer.

Service dogs

We do not accommodate service dogs on international flights as well as domestic flights in Australia, Philippines and Indonesia.

Travelling with broken limbs

All passengers travelling with broken limbs will need a medical certificate stating that they are fit to travel.

If the affected leg is plastered above the knee the passenger will be required to purchase three adjacent seats.

Please note that the plaster cast will need to be split prior to travelling to allow for swelling and should have been in place for at least 48 hours prior to departure.

Travelling during pregnancy

Pregnant women must have completed their journey in full by the end of the 34th week of pregnancy.

If the passenger is between 30 and 34 weeks pregnant, a medical certificate is required to confirm that she is fit to travel before she is accepted onboard the flight.

For Tigerair Australia the certificate must include:

  • The estimated due date;
  • The absence of complications;
  • The passenger's fitness to fly for the duration of the flight booked; and
  • It must be dated no more than 14 days prior to travel unless stated on the medical certificate that the passenger is fit to travel for a certain period and as long as the travel date is not past the 34th week

Flying is not permitted from the beginning of the 35th week onwards.

You must contact our call centre to arrange such bookings.

Cares Child Restraint

Tigerair Australia does not provide but accepts the Cares Child Restraint onboard our aircraft. This device must have the original label intact and must be used in accordance with the operating instructions.

Passengers who wish to use their own CARES restraint on board for passengers with special needs must contact the call centre no later than 5 days prior to departure.

The CARES restraint is approved for use on our aircraft and our crew are trained to check its instillation onboard.

The restraint attaches to a regular seat to become a safe and comfortable 5 point harness for children and weighs only 500 grams.

The restraint is designed for use by toddlers aged between 1-5 years and 10-20 kilos who are up to 1 metre tall.

For more information on the CARES restraint please visit www.kidsflysafe.com and to purchase in Australia please visit www.littlegulliver.com.au

Passengers requiring an extra seat

If you wish to purchase an adjacent seat (for extra comfort), please contact our call centre.

The additional seat will be charged at the lowest available rate at the time of making the reservation. Please note that there is no additional carry-on or checked baggage allowance associated with purchasing an additional seat.

Carry on medical equipment

Life-supporting medical equipment may be carried on board provided it meets cabin luggage limitations and is not classified as "dangerous goods" under the IATA Dangerous Goods Regulations.

This applies in particular to any type of oxygen generating equipment.

Approval for carriage of such equipment must be obtained through the call centre at least 5 (five) days before departure.

Medical syringes

If for medical reasons, passengers need to inject themselves during the flight (e.g. diabetics) they are permitted to carry syringes in the cabin. They will be asked to produce appropriate medical evidence (such as a doctor's letter) when they check-in and at security screening points. This should be kept with them at all times.

Medically fit for travel

All passengers must be medically fit to travel in order for Tigerair to accept them for carriage. If a passenger is suffering from a serious illness or a communicable disease, or has had recent surgery then please call our call centre for more information. A medical clearance form may be required from your doctor.

Further information

If your concern or need has not been answered by this information, please contact the call centre.