Tigerair's Privacy Statement
Tigerair Singapore ('Tigerair', 'We', 'Us', 'Our') collects Personal Data from our Customers ('You', 'Your') when You make a booking with Us on the website www.tigerair.com, when You call Us, or when You deal with Us directly, for example at airport counters.
Personal Data (PD)
PD is any data whether true or not, about an individual who can be identified —
- from that data; or
- from that data and other information to which the organisation has or is likely to have access
Collection and Use
Tigerair collects PD from You in order better to provide You with personalized services such as air travel and associated products such as travel insurance and accommodation, as well as to market Our products and services to You. Tigerair must also collect PD and other information from You to comply with laws relating to air travel, immigration, customs and security.
The types of PD that Tigerair collects from Customers includes: name, date of birth, address, phone number, email address, passport details and nationality. We also collect certain financial information such as credit card details when You purchase products. Tigerair will only collect PD that We reasonably require in the course of providing You with services or that We are required by law to collect. We will only collect in accordance with this Privacy Statement and relevant legislation.
We will assume, unless You tell Us otherwise, that You have consented to the collection of the information You have provided to Us for use in accordance with this Privacy Statement, which may vary from time to time. You may withdraw consent at any time; however, We will no longer be able to provide You with air travel or other services.
We will use Your PD for the following purposes, amongst others:
- Processing and collecting payment for the flight booking for You and any companions;
- Being aware of any special travel requirements (health or otherwise) You or Your travelling companion may have;
- Providing You with confirmation of Your flight booking and advising You of any changes to Your itinerary;
- Confirming Your identity when You check in;
- Processing Your purchase of in-flight services such as video, entertainment, food and beverages;
- Addressing any feedback or complaints You may have;
- Assisting Customs and Immigration officials;
- Answering any queries You may have; and
- Developing, conducting research about and marketing Our products and services.
If You also subscribe to Our mailing list, We may email to You updates about Our products and services.
If We use or disclose Your personal information for a purpose (the 'secondary purpose') other the main reason for which it was originally collected (the 'primary purpose'), to the extent required by law We will ensure that:
- The secondary purpose is related to the primary purpose of collection and You would reasonably expect that We would use or disclose Your information in that way; or
- You have consented to the use or disclosure of Your personal information for the secondary purpose; or
- The use or disclosure is required or authorised by or under law; or
- The use or disclosure is otherwise permitted by law (for example, as a necessary part of an investigation of suspected unlawful activity).
Where and how stored
Your PD is stored depending on the type of products or services You have requested from Us. For air travel and related services, Your PD may be stored in Our booking system, Our departure control systems and in Our email database.
All PD collected by Tigerair is held securely in Our own systems. We regularly review developments in security and encryption technologies. We will only hold Your PD for as long as required for the purposes for which it was collected or as otherwise required or permitted by law.
Where and how transmitted and to whom disclosed
Unfortunately, no data transmission over the Internet can be guaranteed as totally secure. Accordingly, although We strive to protect such information, We cannot ensure or warrant the security of any information You transmit to Us or from Our online products or services and You do so at Your own risk.
For travel-related purposes, We may transfer Your PD to any of Our flight destinations. We may also transfer PD held by Us to any location worldwide where Our data storage or third-party processing facilities are located.
If You make a booking with Us for travel with other persons, You agree that We may share some of Your PD (such as Your name) with the other people in Your booking.
Booking of ancillary services
When You make a booking for a related travel product, such as a hotel or a rental car, via the Tigerair website, We act only as a data intermediary for the organisation that is selling You the product. As a data intermediary, We may collect PD from You for the booking. This PD will be securely held in the same manner as if We were collecting it from You for Our purposes. When You click through to the Website of the organisation selling You the product, you may see that organisation's data protection policy and Tigerair has no control over such policies.
Access, correction, withdrawal of consent
If You do not wish to remain a subscriber to Our mailing list or otherwise receive updates on Our products and services, You are able to unsubscribe from Our mailing list via Our website, by clicking on the ‘Unsubscribe’ link on an email from Us or by contacting the Data Protection Officer.
You may request access to Your PD held by Us and You may also ask Us to detail how Your PD has been used in the past twelve months. You may also require Us to correct Your PD that we hold. We will respond promptly to all such requests, which should be made to the Data Protection Officer:
Tigerair Data Protection Officer
Tigerair has appointed a Data Protection Officer, who will respond to any requests or concerns from You regarding what PD is held and how it has been used.
Data Protection Officer
Information that is not Personal Data
In addition, Tigerair also collects behavioural data that is not Personal Data from Our customers when You visit the website. Behavioural data is stored for analytical purposes and is entirely anonymous.
If You visit our website, some of the information We and Our contractors collect about Your visit to Our website is not personal information because it does not reveal Your identity. Information of this nature can include:
Site Visit Information
When You visit our website, information about Your visit may include Your server address, the date and time of Your visit, the pages You accessed, the information You downloaded and the type of Internet browser You used.
We or Our contractors may use this information in anonymous, aggregated form, for statistical purposes only, to assist Us in improving the quality and usability of Our website.
A cookie is a small string of information that a website transfers to Your browser for identification purposes. The cookies We or Our contractors use may identify individual users.
Cookies can either be "persistent" or "session" based. Persistent cookies are stored on Your computer, contain an expiration date and are mainly for the user's convenience. Session cookies are short-lived and are held on Your browser's memory only for the duration of Your session, they are used only during a browsing session and expire when You quit Your browser.
We or Our contractors may use both session and persistent cookies. This information may be used to personalise Your current visit to Our and Our contractors' websites. Upon closing Your browser, the session cookie is destroyed.
Most Internet browsers can be set to accept or reject cookies. If You do not want to accept cookies, You can adjust Your Internet browser to reject cookies or to notify You when they are being used. Rejecting cookies may limit the functionality of Our website.