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Delayed/damaged baggage

Tigerair makes every effort to safely deliver your bags to the relevant destination airport on time. In the event however, that this is not the case then you should report the delayed or damaged baggage to a member of the Tigerair ground services team prior to leaving the airport. Baggage claims cannot be dealt with after you have left the airport, so please provide details of your baggage and you will be offered assistance.

Tigerair strongly recommends all passengers to have Personal Travel Insurance to cover the value of their baggage items since the liability of Tigerair for such losses is limited by International Treaties where applicable (Please see the Air Carrier Liability for Passengers and their Baggage section below). Tigerair does not accept liability for fragile, valuable, perishable articles or baggage which is packed in damaged or unsuitable containers or for damage to external fixtures such as handles and wheels etc.

If your baggage is delayed then Tigerair will arrange for it to be delivered to the destination airport, within a reasonable period of time.

International flights

Should you need to make a claim for damaged baggage then this must be done in writing within 7 (seven) days of your arrival. If your claim relates to the delay of checked baggage, you must notify us in writing within twenty-one days of arrival. All claims for damaged or delayed baggage are to be addressed to:

Tigerair Baggage Claims
Charles Taylor Aviation
140 Cecil Street
#15-00 PIL Building
Singapore 069540

Fax: (+65) 6423 0150

Email: tigerclaims@ctplc.com

Australian Domestic flights

Should you need to make a claim for damaged baggage then this must be done in writing within 3 (three) days of your arrival. If your claim relates to the delay of checked baggage, you must notify us in writing within twenty-one days of arrival. All claims for damaged or delayed baggage are to be addressed to:

Tigerair Baggage Claims
Charles Taylor Aviation
PO Box 906, Terrigal
New South Wales 2260
Australia

Fax: 1800 243 473

Email: tigerclaims@ctplc.com

Every such notification must be in writing and posted or delivered to us within the above periods.

Please also notify your Travel Insurance Company before contacting Tigerair.

Please include the 'Property Irregularity Report' that will have been provided to you at the airport when you made the baggage report. Passengers should retain any damaged items until the claim has been finalised by either by the airline or the insurance company as well as all baggage receipts relating to the claim.

We aim to process all claims for damaged baggage within 28 working days. Tigerair will continue to search for lost baggage for a period of 21 days from the date of reporting, after which time the bag will be deemed lost. As a result all claims for lost baggage will be processed within 28 working days.

Passengers are advised not to check-in items of importance or high value such as jewellery, medicines, documents and other valuables.

Tigerair does not take responsibility for any item lost or damaged on board the aircraft or within the airport terminal buildings. Any items found on board a Tigerair flight will be forwarded to the lost and found offices at the destination airport.

For more information, please refer to the Conditions of carriage.