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Delayed, damaged and lost luggage

Delayed or lost checked-in baggage

To make a claim for delayed or lost checked-in baggage on a Tigerair Singapore flight, please lodge a report to a member of our ground services team before leaving the airport. To help us assist you, please provide all relevant and necessary details of your baggage.

You will be given a Property Irregularity Report with a unique reference number which will enable you to track the progress of your report.

For updates on your baggage, you may contact the local Tigerair Lost and Found Team where the report was lodged.

If your baggage is still not located within 7 days of your arrival, please submit a Baggage Claim Questionnaire which is to be addressed to:

Tigerair Baggage Claims
Charles Taylor Aviation
140 Cecil Street
#15-00 PIL Building
Singapore 069540

Fax: (+65) 6423 0150


Do indicate the full details of your missing baggage and its content. You are also required to provide the necessary supporting documents, if any. Your baggage will be deemed missing once is not located within 14 days of your arrival. Upon which, our baggage adjustor will begin the claim process.

Damaged Baggage

You are advised to lodge a report to our ground services team before you leave the airport. Any claims made after your leave the airport will not be dealt with.

Please submit the Baggage Questionnaire Form, along with the relevant supporting documents to the above address within 7 days of your arrival.

Our baggage adjustor, Charles Taylor will make an assessment of the damage for the appropriate compensation.

Items Left Onboard

Tigerair does not take responsibility for any item lost on board the aircraft or within the airport terminal buildings. Any items found on board a Tigerair flight will be handed over to our ground services team at your destination airport. Please enquire directly at the Lost and Found counter.