Delay contingency plans
We’re committed to implementing the appropriate contingency plans when experiencing a delay at an airport.
- Aircraft will not remain on the tarmac for more than four hours without providing passengers an opportunity to deplane (unless there is a security or safety issue).
- Exceptions may be made if:
- The pilot-in-command determines that there is a safety or security risk to deplaning passengers, such as a weather event or an air traffic control or government directive;
- Air traffic control advises that returning to the gate, or allowing passengers to deplane at a location other than the gate, would significantly disrupt airport operations.
- Passengers can be assured that Tigerair:
- will provide adequate potable water no later than two hours after the aircraft leaves the gate or touches down if the aircraft remains on the tarmac, unless the pilot-in-command determines that safety or security considerations preclude such service;
- will provide operable lavatory facilities and adequate medical attention while on the tarmac;
- will notify passengers regarding the status of the delay every 30 minutes, including reasons for the delay, if known;
- will notify passengers every 30 minutes that they may deplane, if this is actually possible;
- has sufficient resources to implement the plan; and
- has coordinated with airport authorities, immigration and customs personnel at each airport the carrier serves, as well as its regular diversion airports, to achieve disembarking passengers by four hours into a tarmac delay.