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Special assistance/needs

We will provide assistance, as far as is reasonably possible and in accordance with this Policy, to our customers who need help in order to travel with us. We will do our best, within the constraints of available resources.

All customers must be able to travel independently or have an accompanying passenger to assist, as Tigerair does not have the systems, staff or facilities to assume responsibility for such assistance or supervision.

If you have mobility issues that affect your ability to board or leave the aircraft without assistance, or are hearing or vision impaired, you must notify us at least 3 (three) days before the intended departure date of your requirements. Failure to notify us in the specified timeframe may result in the service being unavailable at the airport and you being denied carriage for your safety or other reasons.

Please also note that the necessary facilities / services may not be available at all times at all airports. If we are unable to obtain the necessary third party services / facilities, we will make a refund provided the booking and notification was made through our call centre at least 3 (three) days before departure.

Passengers with special requirements may travel alone provided the below requirements are met before they can be accepted on the flight. You must be able to:

  • Administer medication without assistance
  • Eat and drink without assistance
  • Make your way to/from toilet and attend to yourself at the toilet (if required) without assistance
  • Move around the aircraft cabin unassisted

If you do not meet all of the requirements above, a caregiver/ travel companion is required. The caregiver must be at least 18 years of age and is able to assist you with your personal needs, including when there is a ground or in-flight emergency. For safety and security reasons, Tigerair has a limit on the number of passengers requiring special assistance per flight and we will not be able to seat these passengers in an exit row.

Usage charges of mobility aid

For safety reasons, if you require assistance to and from the aircraft even though you are travelling with your own wheelchair, you will be required to check in your wheelchair as checked baggage upon departure. We will be able to provide assistance to and from the aircraft. Your wheelchair will be returned to you at the baggage claim belt upon arrival. Please note that there may be a charge for this service.

The following charges per flight segment will apply for wheelchair and ambulatory lift assistance.

Wheelchair ChargesAmbulatory Lift Charges
SGD35.00SGD200.00

 

Wheelchair charges include assistance to push through the airport terminal to the aircraft steps/door. You must be able to climb up the stairs to the aircraft (if required) and make your own way to the seat.

Ambulatory lift charges include assistance to push through the airport terminal to the aircraft steps/door, plus additional assistance onto/off the aircraft, or and to your assigned seat (available at selected destinations).

Check-in requirements of wheelchairs

The passenger’s personal wheelchair will be carried free of charge, in addition to their normal baggage allowance. However, the wheelchair must be checked in.

Wheelchairs that are powered by sealed, non-spillable batteries will be accepted for carriage. Wheelchairs with un-sealed, spillable batteries will not be accepted. All powered wheelchairs must comply with relevant battery connection/disconnection requirements and must be checked through.

Due to Occupational Health and Safety Regulations, any wheelchair that is over 30kg cannot be carried unless they can be dismantled and each piece does not weigh more than 30kg.

Visual impairment

Persons with visual impairment may travel on Tigerair Singapore flights, either independently or accompanied by a caregiver.

Passengers travelling independently must be able to take care of their personal needs. This includes being able to self-toilet, administer their own medication and eat or drink without assistance.

Please contact our call centre at least 3 (three) days before departure so that our staff are aware and can provide the necessary assistance. This includes:

  • Assistance with seat assignment if required
  • Providing individual safety briefings
  • Assisting with identifying and opening meal packaging during the flight

Hearing impairment

Persons with hearing impairment may travel on Tigerair Singapore flights independently.

Passengers travelling independently must be able to take care of their personal needs. This includes being able to self-toilet, administer their own medication and eat or drink without assistance.

Service dogs

If you wish to bring a Service or Hearing Assistance dog on board, let us know when you book or at least three (3) days before your flight departure – whichever is earlier – through our Call Centre. A meet and assist service* is mandatory if you are not accompanied by a travel companion/caregiver. For safety reasons, we are only able to carry a maximum of two Service Dogs (one per guest) on each flight.

Other animals

Tigerair is not able to carry any other service animals either in the aircraft cabin or in the aircraft cargo hold.

* A meet and assist service is mandatory for visually impaired passengers who are not accompanied by a travel companion/ caregiver, or are travelling with a service dog. A fee of SGD50 per one-way segment may be applicable for this service. This service provides assistance from check-in to boarding gate at departure, and from arrival gate to arrival hall upon arrival. For guests with a transit stopover, this service will provide assistance from arrival to transit immigration/ security checks to boarding gate at transit station, in addition to services rendered at origin and destination stations.

Travelling with broken limbs

All passengers travelling with broken limbs will need a medical certificate stating that they are fit to travel.

If the affected leg is plastered above the knee the passenger will be required to purchase three adjacent seats.

Please note that the plaster cast will need to be split prior to travelling to allow for swelling and should have been in place for at least 48 hours prior to departure.

Travelling during pregnancy

Pregnant travelers should inform us of their pregnancy period when booking. Our carriage of pregnant passengers provisions of the following points:

For travel after the first 28 weeks of pregnancy, traveler is expected to provide on request a certificate or letter from a registered medical practitioner or registered midwife.

Cares Safety Seats

Please refer to Children and Infants section of our website for more information.

Passengers requiring extra seat

If you wish to purchase an adjacent seat (for extra comfort), please contact our call centre.

The additional seat will be charged at the lowest available rate at the time of making the reservation. Please note that there is no additional carry-on or checked baggage allowance associated with purchasing an additional seat.

Carry on medical equipment

Life-supporting medical equipment may be carried on board provided it meets cabin luggage limitations and is not classified as "dangerous goods" under the IATA Dangerous Goods Regulations.

Below are the list of approved portable oxygen concentrators that Tigeair accepts:

  • AirSep Corporation: AirSep Focus, Freestyle, Freestyle 5, Lifestyle
  • Delphi Medical Systems: Delphi RS-00400 (also known as EVO-CA1)
  • DeVibliss Healthcare Inc.: DeVibliss iGo
  • Inogen Corporation: Inogen One, Inogen One G2, Inogen One G3
  • Inova Labs: LifeChoice Activeox
  • International Biophysics/ Inova Labs: Lifechoice
  • Invacare Corporation: Invacare XPO2, SOLO2
  • OxLife Incorporated: OxLife Independence
  • Precision Medical: Precision Medical EasyPulse
  • Respironics: Evergo, SimplyGo
  • SeQual Technologies Inc.: Eclipse, eQuinox/Oxywell (model 4000), SAROS
  • VBOX Inc.: Trooper

If your device is not listed here, plase contact our call center to check if it can be used on your flight.

Approval for carriage of such equipment must be obtained through the call centre at least 3 (three) days before departure.

Medical syringes

If for medical reasons, passengers need to inject themselves during the flight (e.g. diabetics) they are permitted to carry syringes in the cabin. They will be asked to produce appropriate medical evidence (such as a doctor's letter) when they check-in and at security screening points. This should be kept with them at all times.

Medically fit for travel

All passengers must be medically fit to travel in order for Tigerair to accept them for carriage. If a passenger is suffering from a serious illness or a communicable disease, or has had recent surgery then please call our call centre for more information. A medical clearance certifying fitness to travel may be required from your doctor.

Further information

If your concern or need has not been answered by this information, please contact the call centre.